Returns & Exchanges
Our hassle-free returns and exchange policy.
Return Eligibility
We want you to be completely satisfied with your purchase. Returns are accepted under the following conditions:
- Timeframe: Returns must be initiated within 30 days from the invoice date
- Condition: Items must be in new, unused condition with all original parts and packaging
- Type: Non-special order items only (custom or special-ordered items are non-returnable)
Restocking Fees
Most items can be returned at no additional cost. However, certain product categories may be subject to restocking fees:
- Standard returns: Free return processing for most items
- Specialty items: 10%-25% restocking fee may apply to automatic feeders, waterers, dryers, and similar products
- Refused/missed deliveries: 10%-25% restocking fee plus round-trip shipping charges
Refund Process
Once we receive your return, we'll process it according to your preference (exchange or refund).
- Items will be exchanged or refunded per your preference
- Refunds are credited to your original payment method within 10-21 business days
- Original shipping costs are non-refundable and will be deducted from your refund
- Items that received free shipping will be charged standard shipping rates upon return
Defective or Damaged Items
If you receive a defective or damaged item, please contact us immediately:
- Call customer service within 24 hours (1 business day) of receipt
- Preserve all packaging materials and take photos of any damage
- Defective items will be replaced with an identical item or handled directly by the manufacturer
- We will cover return shipping costs for defective or damaged items
Important Notes
- We are not responsible for damage occurring during return transit—please pack items securely
- COD (Cash on Delivery) returns are not accepted
- Product warranties do not cover damage caused by pets or improper use
- Special order and personalized items cannot be returned or exchanged
How to Initiate a Return
To start a return, contact our customer service team with your order number and reason for return. We'll provide you with return authorization and detailed instructions.
Contact us: Visit our Contact Us page for phone numbers and email.