Question 1

How secure is shopping on this site?

Accepted Answer

Shopping on FuturePets.com is highly secure. We use the latest encryption technology with Trust Guard security verification to protect your information. All data remains under our control, and transactions are verified as safe and secure.
Your payment information is encrypted and processed through secure payment gateways, ensuring your personal and financial data is protected at all times.

Question 2

What information do you collect and how is it used?

Accepted Answer

We collect the following information:

IP addresses for security and fraud prevention
  Browser data to optimize your shopping experience
  Cookies for internal tracking and shopping cart management

This data is not shared with third parties. We may use this information to track and prosecute individuals who commit fraud or violate our terms of service.
Your privacy is important to us, and we are committed to protecting your personal information.

Question 3

Are product descriptions guaranteed to be accurate?

Accepted Answer

While we strive for accuracy, we do not warrant that product descriptions, specifications, or other content is entirely accurate, complete, or error-free. We depend on manufacturers for product information, and specifications may change without notice.
Important notes:

Colors may vary based on your monitor display settings
  All sizes and measurements are approximate
  Product images are for illustration purposes and may not reflect exact appearance

If you receive a product that doesn't match its description, please contact our customer service team within 24 hours of receipt.

Question 4

What are your sales tax policies?

Accepted Answer

Sales tax is charged only on shipments shipped to or ordered by persons living in the state of Texas.
The current Texas sales tax rate applied to applicable orders is 8.25%.
If you are located outside of Texas, no sales tax will be charged on your order.

Question 5

When can I change or cancel my order?

Accepted Answer

Orders can be changed or cancelled only before they enter the fulfillment process.
Once an order enters the fulfillment process (typically within 1-2 hours of placement), it cannot be changed or cancelled.
If you need to make changes to your order, please contact our customer service team immediately at the phone number or email provided on your order confirmation.
Tip: The sooner you contact us after placing your order, the better chance we have of accommodating your change request.

Question 6

How long do I have to return items?

Accepted Answer

You have 30 days from the date of the invoice to return unused merchandise for exchange or refund.
Requirements for returns:

Items must be in new, unused condition
  Original packaging must be included
  All parts and accessories must be present
  Non-special order items only

Please contact our customer service team to initiate a return and receive return authorization instructions.
See our full Returns & Exchanges Policy for complete details on restocking fees and refund processing times.